In the realm of healthcare technology, customization can present unique hurdles. We’ve gathered insights from CEOs and Founders to spotlight the specific challenges they faced with healthcare software. From enhancing mobile app privacy to integrating diverse EHR systems successfully, discover the distinct experiences and solutions from these four industry leaders.

  • Enhancing Mobile App Privacy
  • Balancing Security and Customization
  • Achieving Interoperability in Healthcare Systems
  • Integrating Diverse EHR Systems Successfully

Enhancing Mobile App Privacy

In my experience as a healthcare practitioner, I’ve encountered situations where the mobile app functionality wasn’t quite there for certain workflows. For instance, in a perfect world, I’d love for mobile apps to handle all aspects of billing seamlessly.

One challenge I encountered with Noterro for my mobile practice was ensuring client privacy while still maintaining billing functionality. In a mobile practice scenario, therapists might not want their home address (used for billing purposes) to be visible to clients.

To address this, Noterro created a feature that allows therapists to create a secondary clinic profile specifically for billing purposes. This secondary profile doesn’t include the therapist’s home address, ensuring client privacy.

When clients receive invoices or billing information, they only see the address associated with the secondary clinic profile, which could be a P.O. box or a business address.

This solution not only maintains client confidentiality but also ensures that therapists can conduct their mobile practice without worrying about exposing personal information to clients.

It requires careful consideration of both user privacy concerns and billing functionality, but ultimately provides a seamless solution for mobile practitioners using Noterro.

Ryan BarichelloRyan Barichello
Co-Founder, Noterro

Balancing Security and Customization

At VideoLabs, we want to create both an effective training tool for doctor-patient communication and provide robust data security. However, a challenge emerged: ensuring complete customization options for healthcare providers while adhering to strict patient data privacy regulations.

Balancing these needs was crucial. We tackled this by creating three different levels of access for the administrator, where universities can choose independently how much access power to the videos the administrator has.

Leon SeebauerLeon Seebauer
Market Research Specialist, Codific

Achieving Interoperability in Healthcare Systems

One specific challenge we faced in customizing healthcare software at Tech Advisors involved ensuring the interoperability of our platform across various healthcare systems. This challenge was crucial to address because healthcare data, both current and historical, needed to be securely and seamlessly accessible by different stakeholders within the healthcare delivery chain.

To overcome this, we focused on developing highly interoperable software with robust integration capabilities. We implemented advanced APIs and adopted standards like HL7 and FHIR to facilitate seamless data exchanges, ensuring that our software could interact effectively with other systems.

Additionally, managing the scalability and performance of the healthcare software was a significant hurdle due to the critical nature of healthcare decisions that depend on system reliability.

We tackled this by employing cloud-based solutions and microservices architecture, which allowed us to scale resources dynamically and maintain high availability and performance. This approach ensured that our software could handle increased loads effectively, thereby improving the overall responsiveness and reliability of the system.

Konrad MartinKonrad Martin
CEO, Tech Advisors

Integrating Diverse EHR Systems Successfully

At Zibtek, we faced a significant challenge when customizing healthcare software to integrate with multiple electronic health record (EHR) systems across different healthcare providers. The primary issue was the diversity in EHR systems’ architectures and data standards, which made it difficult to create a one-size-fits-all solution.

Approach and Solution:

To overcome this, we developed a modular approach to our software customization. This involved creating a core application with standard functionalities that all our healthcare clients needed. We then designed customizable modules that could be tailored to fit the specific requirements and data formats of various EHR systems.

Technical Execution:

We employed a team of experts in healthcare IT and EHR systems who worked closely with our clients to understand their specific needs and challenges. This collaboration was crucial for developing modules that were truly compatible with each client’s systems. We utilized API-based integration to ensure that our software could communicate effectively with different EHR systems, allowing for seamless data exchange and interoperability.


This modular approach not only solved the initial compatibility issues but also offered our clients the flexibility to choose which functionalities were most relevant to their operations. As a result, we enhanced the usability and effectiveness of their healthcare software, leading to improved patient management and data handling.

Advice for Others:

For those looking to customize healthcare software, my advice is to adopt a flexible and modular development strategy. Engage with end users early and often to ensure that the solution meets their real-world needs. Also, prioritize building a scalable architecture that can adapt to evolving technologies and standards in healthcare IT.

This experience has taught us valuable lessons in versatility and client engagement, reinforcing our commitment to delivering adaptable and impactful healthcare solutions.

Cache MerrillCache Merrill
Founder, Zibtek