Dr. Iman Abuzeid understood the healthcare staffing crisis from both sides. As a physician, she witnessed the daily struggle of understaffed hospitals. As an entrepreneur, she saw an industry stuck in outdated hiring practices that took nearly three months on average to fill a single nursing position.
Her solution was Incredible Health, a healthcare career marketplace, which, in 2023, became the first platform in the industry to integrate artificial intelligence into the hiring process. While other sectors debated AI’s potential, Incredible Health was already implementing it across a network serving over one million healthcare professionals.
The company has since evolved again, launching Gale and Lyn— two AI voice agents that represent the next evolution in automated hiring. These agents are now available across the platform’s network of over one million healthcare workers and 1,500 healthcare employers, each chipping away at the many friction points that stand between candidates and employers.
Purpose-Built AI Agents
Incredible Health’s AI journey began with pattern recognition. Traditional job boards treated healthcare positions like any other career opportunity, ignoring the specialized knowledge required to understand the difference between emergency department experience and intensive care unit expertise.
The company’s initial AI implementation focused on intelligent matching, helping hospitals fill roles in under 20 days compared to the industry standard. But Abuzeid recognized a fundamental limitation: healthcare careers develop through relationships and conversations, not just algorithmic matching.
Gale and Lyn were designed to close this gap. Built using seven years of healthcare-specific data, these agents understand industry nuances that generic AI tools cannot grasp and help professionals connect with employers in a meaningful way at scale.
Gale serves healthcare professionals as a comprehensive career assistant. The system analyzes uploaded resumes to identify licenses, specialties, and experience gaps, then provides targeted recommendations. Its voice-enabled interview preparation feature offers practice sessions with clinical questions specific to each user’s background. According to Incredible Health, 90% of nurses rate their experience with Gale positively.
Lyn addresses common employer bottlenecks through autonomous candidate screening. Operating continuously, the agent conducts voice interviews, verifies credentials, and produces detailed candidate assessments. The development of Lyn involved direct collaboration with Johns Hopkins, NYPresbyterian, Baylor Scott & White Health, and Sutter Health, ensuring the system addresses real-world hospital needs rather than theoretical requirements.
Early results demonstrate a significant impact: nurse interview acceptance rates have increased by 20% when Lyn handles initial outreach. Healthcare professionals report appreciating the reduced pressure of AI interactions compared to immediate human evaluation.
Addressing Healthcare’s Labor Shortage
The launch of Incredible Health’s agentic technology comes at a time when the industry faces an impending shortage of 700,000 physicians, registered nurses, and licensed practical nurses by 2037, according to Health Resources and Services Administration projections. Simultaneously, current workforce surveys indicate that over half of healthcare employees are considering career changes within the year.
This shortage has left many health systems desperate to fill roles, spending millions per year not just on staff, but on recruitment. Company data shows hospitals achieve over $5 million in annual savings per facility through reduced temporary staffing costs and improved retention. Healthcare professionals hired through the Incredible Health platform average nine years of experience and demonstrate 15% higher retention rates compared to industry benchmarks.
Scaling Autonomous Healthcare Hiring
The deployment of Gale and Lyn across 1,500 healthcare organizations represents a significant validation of autonomous AI in professional services. Unlike consumer applications, healthcare hiring involves complex credentialing, regulatory compliance, and specialized skill assessment that requires sophisticated AI capabilities.
The agents’ ability to conduct meaningful voice interactions while maintaining accuracy in technical assessments suggests broader applications for AI in healthcare operations. As the technology processes more interactions, machine learning capabilities should improve performance and expand functionality.
For Incredible Health, the transition to agentic AI culminates years of healthcare-focused development in pursuit of the goal of solving for healthcare’s hiring challenges. The company’s progression from basic matching algorithms to sophisticated voice agents demonstrates how specialized AI applications can outperform general-purpose solutions in complex professional domains.
The healthcare industry’s acceptance of AI agents for hiring decisions may accelerate adoption in other operational areas, positioning Incredible Health at the center of the sector’s digital transformation.
