Navigating the complexities of health tech implementation in healthcare settings can be daunting, so we’ve gathered insights from top professionals, including CEOs and a President/Chief Strategy Officer. From prioritizing user-centric design and training to involving stakeholders in health-tech solutions, explore the five invaluable tips they’ve shared to tackle these challenges effectively.
- Prioritize User-Centric Design and Training
- Engage Stakeholders Continuously
- Communicate Clearly for Tech Integration
- Focus on User-Centered Design in Healthcare
- Involve Stakeholders in Health-Tech Solutions
Prioritize User-Centric Design and Training
For medical professionals seeking effective implementation of health-tech solutions, prioritizing user-centric design and robust training programs is paramount. At Go Technology Group, a Managed IT Services Provider based in Chicago, these suggestions come as more of a proven methodology, yielding success in several medical industries including eye care, chiropractic, dental, speech and hearing, and senior care specialists.
Go Tech’s approach addresses concerns such as interoperability, ensuring seamless integration into existing workflows while prioritizing user adoption through comprehensive training tailored to medical staff on all levels and patients. By emphasizing user-friendly interfaces and tailored support, healthcare professionals can confidently leverage technology to enhance patient care and streamline operations.
John Marta
Business Manager, Go Technology Group
Engage Stakeholders Continuously
One valuable tip for overcoming challenges during the implementation of health-tech solutions in a healthcare setting is to ensure thorough and ongoing stakeholder engagement. This involves not just the initial buy-in but continuous involvement of all stakeholders, including clinicians, IT staff, administrative personnel, and patients throughout the implementation process.
For example, when introducing a new electronic health record (EHR) system, it’s crucial to gather input from users at every level to understand their needs and pain points. Regular training sessions and open forums can be organized to address concerns, provide clarifications, and adjust workflows in real-time based on feedback. This proactive approach helps to mitigate resistance, increases user familiarity and confidence with the new system, and fosters a sense of ownership among all participants.
By prioritizing stakeholder engagement, the implementation becomes a collaborative effort that aligns with the actual working dynamics and needs of the healthcare environment, leading to a smoother transition and greater long-term success.
Shehar Yar
CEO, Software House
Communicate Clearly for Tech Integration
As a plastic surgeon with a keen interest in art and science, I emphasize the importance of clear communication when integrating health-technology solutions.
To ensure successful adoption, everyone from tech teams to medical staff must grasp the “what,” “why,” and “how” of new technologies. By fostering an environment that encourages questions and continuous learning, we can enhance patient care with precision and innovation.
David Hill, MD
Plastic Surgeon & Medical Director, Fulcrum Aesthetics & Surgery
Focus on User-Centered Design in Healthcare
These days, companies are prioritizing user experience because it is the best way to get more users on the site or app. After handling projects in different industries, I have realized that whoever focuses on providing value to users and taking care of them can lead the market.
In the healthcare sector, user-centered designs become more important. They can engage healthcare professionals at every stage. Listen to the needs and concerns of users. Prioritize simplicity and usability, and test the solution iteratively with real users. Gather feedback and iterate again. Analyze the existing workflow of your company or business, and now integrate accordingly.
It reduces the chances of mistakes and frequent changes. Also, provide comprehensive training and support so that designs for the tech solutions can be created effectively. Remember, technology is evolving every day, so staying updated on evolving needs can keep you ahead of the curve.
Saikat Ghosh
Associate Director of HR & Business, Technource
Involve Stakeholders in Health-Tech Solutions
One important how-to of implementing health-tech solutions in a healthcare setting is the careful and constant stakeholder involvement. Involve all stakeholders, from healthcare providers to IT staff and end-users (patients), during development and implementation processes.
This ensures that the technology addresses the real needs, integrates seamlessly with existing workflows, and that users are well-trained. This attitude reduces resistance as the stakeholders feel flattered and believe that their concerns are considered, and consequently, they are likely to address and solve the identified issues early. Successful engagement generates increased adoption rates and better technological integration into healthcare settings.
Sarah Bonza
Founder, Bonza Health
